Kingsway Online Terms & Conditions

Definitions

“you” means you the customer or student
“our” or “us” means us the service provider Kingsway Online
“lesson” means any live meeting between you and us
“programme” means any series of live lessons

Privacy Policy

We do not store credit card details
Our checkout page is securely hosted by Barclaycard who handle all our credit card payments
We do not share customer details with any third parties
Your privacy is our primary concern

Our Contact Details

Kingsway Online is owned and run by Sue and Rick Johns. If you need to contact us you can call us on +44 1905 619877, email us on info@kingsway-online.com or write or call in to see us at our offices : Kingsway Online, 40 Foregate Street, Worcester WR1 1EE, UK

Online Courses Terms

  1. All invoices must be paid in full before your lessons begin
  2. You can cancel your programme and receive a full refund at any time until your first lesson is booked between you and us. Once your first lesson is booked your programme is deemed to have started
  3. Lessons may not be transferred from one person to another because they are specifically designed for each person
  4. Lessons do not expire so you can take them at any time after they have been paid for in full
  5. If you fail to complete your programme for your own reasons we do not refund any money to you
  6. If you are not available at all to take part in a lesson when contacted by your teacher at a pre-arranged time that particular lesson will be deemed to have been used. However you may still continue with your subsequent lessons as normal
  7. If you are late by up to 15 minutes in connecting for a lesson we will attempt to continue with that lesson if possible subject to your teacher being available. If you are more than 15 minutes late then that particular lesson will be deemed to have been used. However you may still continue with your subsequent lessons as normal
  8. If you need to change or cancel a particular lesson this must be done no less that 4 hours in advance. Lessons cancelled with less than 4 hours notice will be deemed to have been used. However you may still continue with subsequent lessons as normal